Last updated: 19th February 2026
These Terms & Conditions apply to all services provided by Doggy Digital.
By requesting a quote, approving a proposal, paying a deposit, signing an agreement, or instructing us to begin work, you agree to these Terms & Conditions.
For the purposes of these Terms:
“Doggy Digital”, “we”, “us” or “our” means Doggy Digital.
“Client”, “you” or “your” means the person, business, organisation or company purchasing services from us.
“Project” means the website, design, content, marketing, SEO, maintenance, hosting or digital work agreed between us and the Client.
“Agreement” means the approved quote, proposal, invoice, written brief, email confirmation, or contract between Doggy Digital and the Client.
Doggy Digital provides web design, website development, content creation, SEO, website maintenance, hosting support, digital strategy and related online services.
Our goal is to create professional, original and effective websites that help businesses build trust, improve their online presence and attract more customers.
The exact services we will provide will be set out in your quote, proposal, invoice, written brief, or agreed project plan.
Services may include, but are not limited to:
Any services not clearly included in the agreed scope will be treated as additional work and may be quoted separately.
All quotes and proposals are valid for 30 days unless stated otherwise.
A project is considered accepted when the Client:
Once a project has been accepted, these Terms & Conditions apply.
Unless otherwise agreed, website projects require an upfront deposit before work begins.
A typical payment structure may be:
For larger projects, we may agree staged milestone payments.
Invoices must be paid by the due date shown on the invoice. If no due date is shown, payment is due within 7 days of the invoice date.
We reserve the right to pause work, delay launch, withhold files, restrict access, or suspend services if payment is late.
If payment is not received on time, we may:
The Client remains responsible for all unpaid invoices, even if the project is delayed, paused or cancelled.
To complete work properly and on time, the Client agrees to provide everything reasonably required for the project.
This may include:
The Client is responsible for ensuring that all content, images, logos, trademarks, copy, videos and materials supplied to us are legal to use and do not infringe any third-party rights.
We are not responsible for delays caused by missing information, late feedback, unavailable access, third-party issues, or changes requested by the Client.
We will provide estimated timelines where possible.
Timelines depend on the Client providing required information, content, feedback and approvals on time.
Any timeline may change if:
We will always aim to complete work efficiently, but estimated delivery dates are not guaranteed unless specifically agreed in writing.
Website projects usually include a reasonable number of revisions, as stated in the quote or proposal.
Revisions are intended for small adjustments to the agreed work, such as text edits, image changes, layout refinements or minor styling changes.
Revisions do not include:
Additional revisions or changes outside the agreed scope may be charged separately.
If we provide copywriting or content creation, we will write original content based on the information available to us and the agreed brief.
The Client is responsible for reviewing and approving all content before publication.
The Client must check that all information is accurate, including:
We are not responsible for loss, complaints or legal issues caused by inaccurate information supplied or approved by the Client.
The Client is responsible for providing images, videos, logos and media they have permission to use.
If we source stock images, icons, fonts, plugins, themes, AI-generated assets or third-party materials, these may be subject to separate licence terms.
The Client agrees not to use third-party materials beyond the licence provided.
We are not responsible for copyright claims relating to materials supplied by the Client.
Once full payment has been received, the Client will own the final website design and content created specifically for them, except for:
Doggy Digital retains ownership of any internal systems, reusable components, development processes, custom tools, know-how, working files and methods used to create the project.
We may reuse general ideas, layouts, techniques, code structures and processes in future projects, provided we do not copy the Client’s confidential information or unique brand assets.
A website will only be launched when:
Once the Client approves the website for launch, Doggy Digital is not responsible for errors, omissions or issues that could reasonably have been identified during the review stage.
Unless otherwise agreed, the Client is responsible for purchasing, renewing and managing their own domain names, hosting, email accounts and third-party services.
If we assist with hosting, domains or email setup, we do so as a support service.
The Client remains responsible for:
We are not responsible for domain expiry, hosting outages, email delivery problems, DNS issues, platform downtime or third-party service failures unless caused directly by our negligence.
Website maintenance may be provided under a separate monthly, annual or ad hoc agreement.
Maintenance may include plugin updates, theme updates, backups, security checks, technical support, content updates or performance monitoring, depending on the agreed package.
Maintenance does not usually include:
If the Client does not have an active maintenance plan, any support work may be charged separately.
We may provide SEO setup, content optimisation, technical SEO, local SEO, Google Business Profile support, or marketing advice.
SEO and digital marketing results cannot be guaranteed.
Search rankings, traffic, enquiries, sales and online visibility depend on many factors outside our control, including:
We will use reasonable skill and care, but we do not guarantee first-page rankings, specific traffic levels, leads, sales or revenue.
Websites often rely on third-party platforms, plugins, themes, APIs, software, payment gateways, hosting companies, email services and other providers.
We are not responsible for issues caused by third parties, including:
If additional work is required because of third-party changes or failures, this may be charged separately.
We will take reasonable care when building, maintaining or supporting websites.
However, no website can be guaranteed to be completely secure.
The Client is responsible for:
We are not responsible for hacking, malware, spam, data loss or security breaches unless caused directly by our negligence.
If backups are included in an agreed maintenance or hosting plan, we will take reasonable steps to maintain them.
However, the Client should also keep independent copies of important website data, content, images and business records.
We are not responsible for data loss caused by third-party hosting issues, plugin failure, user error, unpaid hosting, malware, expired services, or circumstances outside our control.
The Client is responsible for ensuring their website complies with all laws, regulations and industry rules that apply to their business.
This may include, where relevant:
We may provide template wording or general guidance, but this does not constitute legal advice.
The Client should obtain professional legal advice where necessary.
Both Doggy Digital and the Client agree to comply with applicable data protection laws.
In some cases, we may process personal data on behalf of the Client, for example when working on website forms, email accounts, analytics, customer enquiries or booking systems.
Where required, the Client remains responsible for ensuring that appropriate privacy notices, lawful bases, consent mechanisms and data protection procedures are in place.
If a separate data processing agreement is required, this should be agreed in writing.
Both parties agree to keep confidential information private.
Confidential information may include:
Confidential information must not be shared with third parties unless required to complete the project, required by law, or agreed in writing.
Unless the Client requests otherwise in writing, Doggy Digital may display completed work in our portfolio, website, social media, case studies, proposals or marketing materials.
We may also include a small website credit in the footer, such as:
Website by Doggy Digital
The Client may request removal of the credit, and we will reasonably consider such requests.
The Client may cancel a project by giving written notice.
If a project is cancelled, the Client must pay for all work completed up to the cancellation date, including planning, design, development, content, admin, communication, research and any third-party costs already incurred.
Deposits are generally non-refundable once work has begun.
If the work completed exceeds the value of the deposit, we may issue a further invoice for the balance due.
We reserve the right to cancel or end a project if:
If we cancel a project without fault by the Client, we will provide a fair refund for any paid work not yet completed.
Refunds are not provided for work already completed, time already spent, third-party costs, purchased licences, approved work, launched websites, consultation time, strategy work or digital services already delivered.
Where a refund is appropriate, it will be calculated fairly based on the work completed and the payments received.
If the Client is acting as a consumer rather than a business, they may have cancellation rights depending on the location, service type and how the contract was agreed.
If the Client asks us to begin work during any cancellation period, the Client agrees that they may be required to pay for work completed up to the point of cancellation.
For custom website design, digital work, personalised content and services already started with the Client’s approval, cancellation rights may be limited.
Business clients do not usually have consumer cancellation rights.
We will provide services with reasonable skill and care.
However, to the fullest extent permitted by law, Doggy Digital shall not be liable for:
Our total liability for any claim shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
Nothing in these Terms limits liability where it would be unlawful to do so.
The Client agrees to indemnify Doggy Digital against claims, losses, damages, costs or expenses arising from:
We are not responsible for delays or failure to perform our obligations where caused by events outside our reasonable control.
This may include:
Most project communication will take place by email, video call, telephone, messaging platform or project management system.
The Client agrees to respond to reasonable requests for information, feedback and approval in a timely manner.
If the Client does not respond for more than 30 days, we may pause or close the project. Restarting the project may require a new timeline and additional fee.
The Client is responsible for checking and approving work carefully.
Approval may be given by email, message, payment, written confirmation, or by asking us to proceed to the next stage.
Once work is approved, later changes may be charged separately.
If the Client is unhappy with any part of our service, they should contact us in writing so we can try to resolve the issue.
We will aim to respond fairly and professionally.
Both parties agree to try to resolve disputes through communication before taking formal action.
We may update these Terms & Conditions from time to time.
The version that applies to your project will usually be the version in place at the time you accepted the quote, proposal or agreement, unless we agree otherwise in writing.
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